At Highly Sprung Performance Co. we are committed to safeguarding and preserving the privacy of our visitors and ensuring that your data is kept safely and used appropriately. We will not sell, rent or trade our email lists to other companies or businesses for marketing purposes.
Highly Sprung will give clear and open information about how we use your data, and only use this data in an appropriate manner. We will take active steps to protect customer data and will only share the data in an anonymised manner, unless legally required by law to disclose your personal information.
Information We Collect
In running and maintaining our website and mailing lists we may collect and process the following data about you:
Your name and email address
Information about your use of our site including details of your visits such as pages viewed and the resources that you access.
Information provided voluntarily by you. For example, when you register for information or make a purchase.
Information that you provide when you communicate with us by any means.
Use of Your Information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
To provide information to you that you request from us relating to our services.
To provide information to you relating to other events that may be of interest to you which might include information on performances or activity. Such additional information will only be provided where you have consented to receive such information.
To inform you of any changes to our website, services or goods and products.
If you have previously purchased services from us we may provide to you details of similar services, or other services, that you may be interested in.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk.
Personal data will be held for a period of up to 5 years once records are no longer required, after which time it will be suppressed and archived.
Information collected by Cookies
When someone visits our website, we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. Such information includes traffic data, location data and other communication data. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you sign up to our mailing list, we collect personal information. We use that information to tell you about news and events we think you might be interested in and to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us.
We may share data with other organisations, such as the Arts Council England or other funding partners – in order to share the impact of our work, and what funding has been used for. This information will always be anonymised and we will not share contact details or sensitive data.
Third Party Links
Access to Information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to Sarah Worth at email@example.com
This policy was last reviewed on 25th April 2018